How stupid can you be?

Below are examples of why public schools are worthless.
They turn out people that are THIS STUPID

11/03/06
Customer: "Hi, my name is, ******, and I just got off of the phone with one of your technicians and he said that he was coming by my house. I just wanted to call back and verify that he knew he was coming by my house. Do you know if he knows if he is coming by my house?"

10/6/06
CUSTOMER: Yea I have an over range microwave. When I turn it on it kinda humms. You know kinda like when you give somebody a hummer n ya go HMMMMMMMMM

10/5/06
CUSTOMER:"I'm a single mom, and when you turn the knob it goes all the way around and doesn't stop on normal."
CSR:Maam, what is the knob for?
CUSTOMER:"ok well what does it cost for you to come fix this?"
CSR:well what is it for? the deposit is $60.00, but i need to know what it is for.
CUSTOMER:"um ok i will have to call you back, thank you!"

10/5/06:
CUSTOMER: "I have a fax, copier, and answering machine all in one unit. Once I disconnect the phone line, my anwering machine and phone doesn't work. How do I make it work?
CSR: "Sir, you will have to unplug the phone line from your fax machine and plug it directly into your phone."
CUSTOMER: "Oh, you mean that will work? My phone has a separate cradle but it doesn't have a place to put a phone line."
CSR: "Is your phone and cradle part of the fax/copier unit?"
CUSTOMER: "Yes."
CSR: "Sir, you will have to use a separate phone that you either already have or go and buy a phone."
CUSTOMER: " SO YOU MEAN TO TELL ME THAT I WON'T HAVE AN ANSWERING MACHINE AND I WILL LOOSE ALL OF MY PHONE PRIVILEGES!?!?!"
CSR: "Yes sir."

9/26/2006
Background:
CUSTOMER IS RENTING THIS PLACE AND HAS MAIL GOING TO A PO BOX. HE DOES NOT KNOW THE PHYSICAL ADDRESS. HE SD WHEN YOU CALL HIM HE CAN GIVE DIRECTIONS. I ASKED HIM FOR HIS ADDRESS AND HIS RESPONSE WAS THE FOLLOWING:
"Oh SHIT! You mean to tell me I need one of those!"

9/26/06
CSR: This is----- calling to let you know we have in the part for your, Frigidaire range.
Caller: A what?
CSR: We have the part for your Frigidaire range.
Caller: A range?
CSR: Yes, ma'am. Your Frigidaire range.
Caller: Hey, I have one of those.
CSR: Yes, ma'am. We have the part to fix it.
Caller: So does that mean that you are going to fix it?

9/22/06
Caller: Yes I smell gas and need someone to come out and service it. Will it be ok if I turn off the gas till someone can work on it for me?
9/15/06
Caller: We are moving into a house and we have an icemaker that was in trouble before we moved, I wanted to know if you could check it out without any power or water hooked up?

9/7/06
CSR:What day did you purchase the unit on.
Customer: I don't know, I bought it on November 8th of 2005 but I don't know what day it was.

8/17/06
Caller: I have a GE dryer, I used a leaf blower to blow the lint out and I stuck the blower in the vent in the back of the dryer, Did I mess it up?

8/16/06
Not exactly a customer but the call itself is worth noting
Caller: (voice of old weird harold) Yes my name is junior and I am tryin to get up some money for chrimas or my birday so i wanted to know if someone needed their house cleaned or clothes washed.
At that point I hung up to prevent asking the caller how long he had been smoking crack

8/15/06
Caller: I have a question, when you say you service tv's & vcrs. What is it that you do? tell me what it is that you do.
CSR: I don't understand the question, we service Tvs
Caller: OH ok then. [Hung up]

8/10/06
Ok, Can someone tell me how this level of incompetence is possible?
This was the conversation I had this morning with a caller:

Caller:I gots a tv from handy tv and they tol me it was cable ready, I ain't got no picture.
CSR: do you have cable service in your home?
Customer:Nuh uh, they told me the tv was cable ready.
CSR: Maam you must have cable service to get the stations
Caller:They told me that it was cable ready, I can't afford no extra cables.
Can someone really give me a decent answer for why it is that the 40 IQ people insist on buying 100 IQ equipment?

Another case of DUHHH!!!!!!!!!!
8/14/06
1st time Call
Caller: What number do I need to call for my extended warranty?
CSR: ok, you need to call 877 813 3533
Caller: ok
2nd time call
Caller: I used that number you gave me and I got a fax machine
CSR: Not sure why you got that I use it every day
Caller: Ohhh well am I supposed to dial 1 before the number?
CAN SOMEONE EXPLAIN HOW SOMEONE THAT WALKS & CHEWS GUM CAN BE THAT STUPID?

Archived stupidity
Caller: I have a projection tv and the color toner has run out can you send someone to refill it for me?
Caller: Yes, I have a dryer that the door won't close and the microwaves are escaping, Can someone come out and refill them for me?